Refund & shipping policy
Last updated: October 18, 2026
All sales are final
All physical items, digital products, and custom or personalized orders are final sale. We do not accept change-of-mind returns, exchanges, or cancellations. Please review the product description, dimensions, materials, ingredients where applicable, and any file or device requirements before purchasing. Contact us before ordering if you have a question.
Refunds and returns
Digital products
Digital purchases are final sale. No physical copy is shipped. If you have difficulty receiving or opening your file, contact us so we can help.
If you were charged twice, received the wrong file, cannot access a file, or believe the product is materially different from its description, contact us with your order number and details. We will investigate and provide an appropriate remedy, which may include corrected access, a replacement file, or a refund. A final-sale designation does not remove mandatory consumer rights.
Physical items
All physical products are final sale. We do not offer a voluntary change-of-mind return or exchange program. This does not affect remedies for damaged, defective, incorrect, or misdescribed items or rights provided by law.
Custom and personalized orders
Custom and personalized purchases are final sale. Review the agreed project scope and approvals before payment. An inquiry alone is not an accepted order. Custom status does not remove remedies for defective, incorrect, or misdescribed work.
Damaged, incorrect, or missing orders
Contact us as soon as you notice a problem. When possible, include photographs of the item and packaging and retain packaging while we investigate. Do not return an item until we have provided instructions. We will cover reasonable return or replacement delivery costs when the issue is our responsibility. We will work with you to investigate an undelivered shipment; a carrier’s delivery scan does not automatically close your claim.
Approved refunds
Approved refunds are issued to the original payment method unless another lawful arrangement is agreed. We will confirm when the refund is submitted. Your bank or payment provider controls when it appears in your account. Required refunds will be issued within applicable legal deadlines.
Your rights
This policy does not limit cancellation, withdrawal, warranty, or refund rights that cannot legally be excluded. If a mandatory right applies to your order, it takes priority over any final-sale wording or project term.
Questions? Contact Odd Root Studio LLC, Lake Worth, Florida, at oddrootstudio@gmail.com. Include your order number for order-related requests.
Shipping and digital delivery
Digital delivery
Digital editions have no shipping charge and no physical item is sent. After payment is confirmed, a download link is sent automatically to your checkout email address. Check spam or junk folders if it does not arrive. Save the file to your device and keep your delivery email. Contact us if you have difficulty accessing your purchase.
Physical products and custom orders
Our shop includes physical products as well as digital editions. Check the individual listing or agreed project quote for availability, processing time, made-to-order production time, and dispatch details. Production or processing time is separate from the carrier’s transit time.
Destinations and delivery charges
Available destinations and delivery charges are shown at checkout or confirmed in a written project quote before payment. We do not promise worldwide delivery or a universal free-shipping threshold. If your destination is unavailable, contact us before ordering.
Dispatch and delays
We will ship within the time promised for your order. If no shipment time was stated, we will follow applicable shipment deadlines, including the U.S. 30-day default where it applies. If we cannot meet the required shipment time, we will notify you, explain the revised timing, and offer the choice of agreeing to the delay or cancelling unshipped merchandise for a refund as required by law.
Tracking and delivery details
When a tracked service is used, tracking information is provided after dispatch. Carrier delivery estimates are estimates unless a guaranteed service is expressly agreed. Please provide an accurate delivery address and tell us promptly if it needs correction. Once an order has dispatched, we will help investigate available options, but cannot guarantee a reroute.
International orders
International orders are accepted only where checkout or the written quote supports the destination. Applicable import duties, taxes, and clearance arrangements will be described before payment where required. We do not assume that every destination or international return arrangement is available.
Missing or damaged shipments
Contact us with your order number and tracking details if a parcel is missing or damaged. We will investigate with you and the carrier and provide a remedy where we are responsible or required by law. Please see our Refund Policy for additional instructions.
Questions? Contact Odd Root Studio LLC, Lake Worth, Florida, at oddrootstudio@gmail.com. Include your order number for order-related requests.